# Welcome to BagelPay

<figure><img src="/files/ZPllq9hVqw86rjSd3boT" alt=""><figcaption></figcaption></figure>

Welcome to **BagelPay**.

We power **Fiat** and **Stablecoins** checkouts for 3,000+ merchants and millions of users. Set up a merchant account for **indie hackers**, **designers**, **tutors**, **micro‑SaaS teams**, and **Independent cross-border e-commerce seller,** and more for e-commerce, subscriptions, and digital goods.

We're hacking the broken system, eliminating borders, and making global business effortless. No paperwork. No barriers. No BS. Just pure human potential, unleashed.

## FAQs

### Company & Security

<details>

<summary>Who is Behind BagelPay?</summary>

BagelPay was founded in 2024 by experienced entrepreneurs and a talented team specialising in ai, compliance and fintech.&#x20;

BagelPay is backed by global innovation leaders.

![](/files/2qLZpPoKSquClwcBEnUO)

</details>

<details>

<summary>What is BagelPay?</summary>

BagelPay is your comprehensive solution for managing all aspects of global payment processing.&#x20;

We are a Merchant of Record handling end to end global payments for digital products. Whether you’re selling one-time payment products or offering subscription products, BagelPay provides a seamless platform to help you handle manage products, handle transactions and ensure compliance—all from one easy-to-use dashboard.

BagelPay is the payment partner you always deserved, we strive for simplicity and straightforwardness on our APIs.

</details>

### **Account Opening**

<details>

<summary>Can individual users open a BagelPay account?</summary>

**Yes.** BagelPay fully supports accounts for both **individuals (sole proprietors)** and **registered businesses**.

As long as you complete the standard **KYC** (Know Your Customer) or **KYB** (Know Your Business) verification process, your account can be activated.

</details>

<details>

<summary>How long does verification take?</summary>

* Most **KYC** checks for individuals are completed within **minutes to 1 business day**.
* **KYB** verification for companies usually takes **1–3 business days**, depending on document completeness.

</details>

<details>

<summary>Is there any restriction on individual accounts?</summary>

No special restrictions, but all accounts must comply with BagelPay's [**Acceptable Use Policy**](https://bagelpay.io/seller-restrictions) and may be subject to payout delay for the first transaction as part of risk control.

</details>

<details>

<summary>Does BagelPay support users from China?</summary>

BagelPay does indeed support users from China.

</details>

### Payments & Transactions <a href="#payments-26-transactions" id="payments-26-transactions"></a>

<details>

<summary>What currencies are currently supported as product prices?</summary>

The currently supported currency for product pricing include

* USD

<figure><img src="/files/kdTUy8Wyha9ZCUsAOoCc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
At present, merchants can only price their products using USD as the unit.&#x20;
{% endhint %}

However, this does not restrict consumers to paying exclusively in USD, as BagelPay currently supports local currencies from over 130 countries.

</details>

<details>

<summary>Does it support Alipay?</summary>

Yes, we support a wide range of payment methods, including Alipay, Visa, MasterCard, bank transfers, stablecoins, and local digital wallets.

</details>

<details>

<summary>Which payment methods can I use with BagelPay?</summary>

BagelPay supports a wide range of payment methods, including:

* **Cards** (Visa, Mastercard, American Express, Discover, JCB, UnionPay, etc.)
* **Wallets**: Apple Pay, Google Pay, Link, Click to Pay
* **Bank debits & transfers**:
  * ACH debit (US)
  * Bacs Direct Debit (UK)
  * SEPA Direct Debit (EU)
  * Canadian Pre-Authorized Debits (Canada)
  * BECS Direct Debit (Australia)
* **Bank redirects** (real-time bank payments):
  * Bancontact
  * EPS
  * Giropay
  * iDEAL
  * Przelewy24
  * FPX (Malaysia)
* **Buy now, pay later** (BNPL):
  * Affirm
  * Afterpay / Clearpay
  * Klarna
  * Zip
* **Real-time payments**:
  * PIX (Brazil)
  * PromptPay (Thailand)
* **Other**:
  * Alipay
  * Konbini (Japan)
  * OXXO (Mexico)

</details>

<details>

<summary>Do all payment methods work in all countries?</summary>

No. Availability depends on:

* Your **merchant** **account’s country**.
* The **payment currency**.
* The **customer’s location**.&#x20;

</details>

<details>

<summary>Can I enable multiple payment methods at the same time?</summary>

Yes. BagelPay Checkout allows you to offer multiple options in one payment form, and BagelPay will handle presenting the appropriate methods based on the customer’s location and device.

</details>

<details>

<summary>How long does it take for funds to reach my balance?</summary>

There a 1–2 day "on-hold" period before the funds to reach your balance.

</details>

<details>

<summary>What does "on-hold" mean in BagelPay?</summary>

**On-hold** means the funds from a successful customer payment are temporarily held in your BagelPay account and are **not yet eligible for payout**.

This is part of BagelPay’s **payout delay policy**, primarily for risk control.

</details>

<details>

<summary>Why is money held for 1–2 days?</summary>

BagelPay may place a holding period to:

* Verify your business and comply with **Know Your Customer (KYC)** regulations.
* Reduce risk from potential disputes, fraud, or chargebacks.
* Wait for the payment to **fully settle** from the customer’s bank/wallet.

</details>

### **Chargebacks & Disputes**

<details>

<summary>What is a chargeback?</summary>

A chargeback (also called a dispute) occurs when a cardholder contacts their bank to challenge a payment they believe is unauthorized, incorrect, or unsatisfactory.&#x20;

The bank reverses the transaction through the card network (Visa, Mastercard, etc.), and the amount is temporarily withdrawn from the merchant’s account.

</details>

<details>

<summary>Why do chargebacks happen?</summary>

Common reasons include:

* The cardholder claims the payment was not authorized (fraud or stolen card).
* The customer did not receive the product or service.
* The product/service was not as described or was defective.
* Duplicate billing or incorrect amount was charged.
* The customer does not recognize the charge on their statement.

</details>

<details>

<summary>What happens when a chargeback is initiated?</summary>

1. **Cardholder** disputes a transaction with their bank.
2. **Issuing bank** submits the dispute through the card network.
3. **Card network** notifies BagelPay.
4. **BagelPay** freezes the amount in question, and sends you a Dashboard/API alert.
5. **You (the merchant)** can submit evidence to contest the dispute.
6. **BagelPay** forwards your evidence to the card network and issuing bank.
7. **Bank decides** whether to uphold or reverse the chargeback.

</details>

<details>

<summary>Will BagelPay charge a fee for chargebacks?</summary>

Yes. BagelPay applies a dispute fee (`$30` per chargeback). This fee is charged regardless of whether you win or lose the dispute.

</details>

<details>

<summary>Why is there a $30 dispute fee?</summary>

When a dispute happens, BagelPay (through card networks such as Visa/Mastercard) incurs:

1. **Bank & card network processing costs**\
   Networks (Visa, Mastercard, etc.) charge a fixed dispute handling fee to the payment processor.
2. **Administrative work**\
   BagelPay must collect transaction evidence, respond to the dispute via card network portals, and handle legal/record requirements.
3. **Risk management costs**\
   Disputes increase fraud risk and may impact our merchant’s fraud score.\
   Extra work is needed to monitor and protect other transactions.

BagelPay passes **part of these external costs** to the merchant — set at **$30 USD per dispute** — to cover bank/network fees and internal handling resources.

</details>

<details>

<summary>Can chargebacks be prevented?</summary>

While it’s impossible to avoid them completely, you can reduce the risk by:

* Providing clear product descriptions and terms.
* Sending order/shipping confirmations quickly.
* Provide a refund button or link.

</details>

### Refund <a href="#payments-26-transactions" id="payments-26-transactions"></a>

<details>

<summary>What is the refund fee?</summary>

BagelPay charges a flat **US $1 per refunded transaction**.

[Pricing and Fee Structure](/docs/documentation/pricing-and-fees/pricing-and-fee-structure.md#refund-fees-in-addition-to-refund-amount)

</details>

<details>

<summary>How is the  refund fee applied?</summary>

* The $1 covers payment processor and banking costs for handling refund requests.
* The refund fee applies **regardless of the reason** for the refund — whether it’s customer request, order cancellation, or operational error.

</details>

<details>

<summary>Is the original processing fee returned when I issue a refund?</summary>

No.

* Standard payment processing fees from the original transaction are **not refunded**.
* Refunds only return the principal amount to the customer; associated processing costs remain with the merchant.

</details>

### Payout <a href="#payments-26-transactions" id="payments-26-transactions"></a>

<details>

<summary>What is the withdrawal cycle duration?</summary>

The withdrawal cycle can be referenced in this document: <https://bagelpay.gitbook.io/docs/documentation/pricing-and-fees/payout-schedule>

</details>

<details>

<summary>What withdrawal methods are currently supported?</summary>

BagelPay currently provides customers with three flexible withdrawal options:

1. Payouts can be made to `any Bank Accounts`, such as your Hong Kong Account, Singapore Account, or any other traditional or Digital Bank Account abroad, also.include `Mainland China Bank Account.`
2. Payouts to a `Cryptocurrency Wallet Address`, where BagelPay collaborates with leading exchanges to automatically convert the USD in your account into USDC/USDT and transfer it via blockchain to your designated wallet address.

</details>

<details>

<summary>How do I get my money from BagelPay?BagelPay does indeed support users from China.</summary>

In BagelPay, withdrawing money to your bank account is called a **payout**.

You can check the withdrawal process here: [Payout](/docs/documentation/features/payout.md)

</details>

### Prices & Fees

<details>

<summary>Do payment methods have different fees?</summary>

No. Each method has **same pricing** and settlement time. You can check the pricing here: [Pricing and Fee Structure](/docs/documentation/pricing-and-fees/pricing-and-fee-structure.md#pay-in-fees)

</details>

### Risk Control

<details>

<summary>Can prepaid cards be overdrawn with BagelPay?</summary>

No.

During the **authorization** stage, BagelPay requests a balance check from the card issuer (via the card network such as Visa/Mastercard).

If the funds are insufficient, the transaction is declined immediately — overdrafts are not possible for prepaid cards.

</details>

<details>

<summary>How does BagelPay reduce fraud risk for prepaid cards?</summary>

* **BIN recognition**: BagelPay identifies the card type (credit / debit / prepaid) from the BIN.
* **BagelPay Radar**: AI-powered fraud detection to automatically flag suspicious transactions.
* **AVS (Address Verification Service)** and **CVC checks**: Additional verification checks.
* **3D Secure / SCA**: Strong customer authentication to prevent unauthorized use.

</details>

<details>

<summary>Does BagelPay accept gift cards?</summary>

BagelPay doesn’t natively **issue** gift cards, but can process them depending on the type:

1. **Network-branded gift cards** (e.g., Visa Gift Card) → Treated as prepaid cards; real-time balance check; no overdraft possible.
2. **Merchant-issued gift cards** (non-card-network) → The merchant’s system manages the gift card balance; BagelPay only processes the remaining amount paid by bank card or alternative payment methods.

</details>

<details>

<summary>Can BagelPay prevent gift card fraud?</summary>

* **Network-branded gift cards**: Fraud prevention is handled via BagelPay + card networks (Radar, AVS, CVC, 3D Secure).
* **Merchant-issued gift cards**: Fraud prevention & overdraft control are the merchant’s responsibility, implemented in their business logic.

</details>

## From 0 to Hero <a href="#quickstart" id="quickstart"></a>

{% hint style="info" %}
Refer to our [Quick Start Guide](/docs/documentation/getting-started/quick-start-guide.md) and begin by creating your first product within BagelPay’s dashboard.
{% endhint %}

{% content-ref url="/pages/rBYpMnx9TfFidZ85y55z" %}
[Quick Start Guide](/docs/documentation/getting-started/quick-start-guide.md)
{% endcontent-ref %}


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