Payout Schedule

Payout Schedule

Payouts are always executed twice per month (Singapore Time, GMT+8):

• On the 1st day of the month, from 00:00 to 23:59 (GMT+8).

• On the 15th day of the month, from 00:00 to 23:59 (GMT+8).

To be eligible for a payout, you need to achieve a minimum available balance of 50 USD.

For example, if you process a transaction of 100 USD on the 10th, and by the 14th, this 100 USD is fully settled and appears in the available balance account, you can disburse this 100 USD on the 15th.

However, if you process a transaction of 50 USD on the 14th and it remains unsettled and is still in the on-holding account on the same day, you will not be able to disburse this 50 USD on the 15th.

Once you reach this threshold, the “payout” button will be enabled for you on your balance page.When you click on the payout button, your store will be automatically added to our payout schedule queue, and your payout will be executed on the next available window (1st or 15th of the month).

After the payout is processed, you will see a new payout item on the payout activity tab of your balance page, with a reverse invoice available for download for tax purposes.If the payout day falls on a weekend or a public holiday, delays might occur due to our banking partners, and the payout will be executed on the next business day.

Important Note on Payout Availability

Please note that if you have applied for a payout, we will only be able to execute your available balance on that date. Stripe requires a 7-12 day hold on any payments received on your account for risk assessment purposes.

For example, if you are getting your payout executed on the 15th, only funds that were processed via payments before the 8th day of the calendar month will be available for withdrawal on that specific payout.