Refunds
The Refunds section allows merchants to manage and initiate refunds for transactions. Merchants can initiate full or partial refunds directly from the transaction list view, with built-in rules ensuring compliance and protecting against errors.
Initiate Refund
You can initiate two types of refunds from the Payment List Page:
Full refund: Refunds the entire payment amount to the customer.
Partial refund: Refunds only a portion of the payment amount, as specified by you.
To begin, click the Refund button. The refund will only proceed if all refund rules are met.
Partial refunds are useful when only a portion of the order needs to be refunded.
Details Required for Refund
Refund Amount: The amount to be refunded. For partial refunds, enter the specific amount you wish to return to the customer. The system will prevent you from refunding more than the original payment.
Refund Reason: The reason for the refund, to be recorded in the system.
Refund Rules
The payment must have been successful.
Refunds (full or partial) must be initiated within 30 days of the transaction date. Initiating refunds will not be allowed post that.
Refunds are issued to the original payment method used by the customer.
If any rule is violated, the refund request will be denied. Please reach out to support for assistance if needed.
Last updated